Last night Vidéotron experienced an outage in the Quebec City area impacting thousands of users. Netstats detected the outage at approximately 9:30pm EST (2:30am UTC):
This outage was also confirmed by reports on Downdetector:
Unfortunately, Vidéotron‘s own status page showed green and didn’t mention any outage at all:
Relying on internet service providers to self-report on outages requires full transparency, which very few companies are willing to provide. They usually require manual effort to update, and lag behind third-party monitoring platforms.
Netstats offers an independent and transparent view into ISP health and reliability. We monitor every carrier in Canada using the same methodology, and provide our users with data so they can stay informed.
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